Terms & Conditions


All orders assumed to be for collection unless delivery is requested. Within the Metropolitan area delivery service done by courier. Interstate delivery service dony by Australia Post (Cost depends on destination and weight). Unless otherwise specified, the price quoted is for single shipment. Proposals are based on continuous and uninterrupted delivery of complete order.

Minimum Charge

Minimum charge is $22 excluding delivery but inclusive of GST. Any artwork done by Millenium at no cost to the customer shall remain the property of Millenium Trophies and Framing Pty Ltd, unless it has been purchased by the customer

Condition of Copy

Upon receipt of original copy or manuscript, should it be evident that the condition of the copy differs from that which had been originally described and quoted, original quotation shall be rendered.

Alterations represent work done in addition to the original specifications. Such additional work shall be charged at a set rate and will be provided with documentation.
Confirmation to proceed with a job

An Email agreement with a 50% deposit must be made as confirmation to proceed unless previous arrangement has been made.
Customers Property

In all cases goods are insured fully for negligence, or accidental damage, including fire and burglary.

Production Schedules

Production schedules will be established and adhered to by customer and the supplier, provided that neither shall incur any liability or penalty for delays due to civil disorder, fire, labour trouble, strikes, accidents, energy failure, equipment breakdown, delays of suppliers or carriers, action of government or civil authority and acts of god or other causes beyond the control of customer or the supplier. Our standard turn around time on bigger jobs is 2 weeks, smaller jobs can be done within 5-7 working days.
Force Majeure/Act of God:

“Force Majeure” shall mean all events which were unforeseeable at the time this Contract was signed, the occurrence and consequences of which cannot be avoided or overcome, and which arise after the Effective Date and prevent total or partial performance by The Supplier.
Such events shall include earthquakes, typhoons, flood, drought, heat wave, fire, war, failures of international or domestic transportation, acts of government or public agencies, epidemics, civil disturbances, strikes and any other instances which cannot be foreseen, avoided or overcome, including instances which are accepted as force majeure in general international commercial practice.
This will include any cause beyond The Supplier’s control or owing to the inability to procure materials or articles. This will include at enhanced prices or changes in the specifications of materials.

The customer shall indemnify and hold harmless The Supplier from any and all loss, cost, expense, and damages (including court costs and reasonable attorney fees) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against The Supplier on grounds alleging that the said engraving violates any copyrights or any proprietary right of any person, or that it contains any matter that is libellous or obscene or scandalous, or invades any person’s right to privacy or other personal rights, except to the extent that The Supplier contributed to the matter.
The customer agrees, at the customer’s own expense, to promptly defend and continue the defense of any such claim, demand, action or proceeding that may be brought against The Supplier, provided that The Supplier shall promptly notify the customer with respect thereto, and provided further that the engraver shall give to the customer such reasonable time as the exigencies of the situation may permit in which to undertake and continue to defense thereof.
Returns and Refunds Policy:

We are not able to accept returns or offer refunds on products. If you are unsure, please speak to us before proceeding with the order.

Respecting your personal privacy:

The Engraving Crew is committed to respecting and protecting your personal privacy.
This on-line Privacy Statement is provided to make you aware of how The Engraving Crew collects, uses and manages personal information of visitors to its web site and general data collection by The Engraving Crew.
Should you have any questions or require further clarification, please contact us.
What information do we collect and how is it used ?

Internet Information:

Millenium Trophies and Framing Pty Ltd collects information regarding visitors to our site including domain name and information regarding what pages are accessed. The collection of this information is for statistical purposes only. No attempt is made to identify users or their browsing activities.
Information volunteered by you, such as request for information, your contact details, e-mail address etc are retained by The Engraving Crew to assist with providing you support and marketing.

General information:

Information is collected and retained whenever a person contacts Millenium Trophies and Framing Pty Ltd with respect to business type activities. This information is used for support and marketing activities. Collection and retention of information for other purposes such as opening an account with The Engraving Crew will only occur once written permission has been granted by the person or organisation applying.